TARGET AUDIENCE

Aspiring and existing professionals in various corporate/business/management and other professional domains

Soft Skills/Life Skills students, researchers and teachers

Communication and Soft Skills Trainers

Recruitment/Interview/Placement Training Teams

MODULE DURATION

40-60 hours (self-paced and flexible learning options)

INTRODUCTION

The crucial role of soft skills in personal and professional life is universally proven. This course aims at thorough understanding of the fundamental soft skills and of their practical social and workplace usage. It helps participants to communicate effectively and to carry themselves confidently and in harmony with the surroundings. They also learn how to identify and overcome the barriers in interpersonal relationships, and to employ oral and written communication, teamwork, leadership, problem-solving and decision-making skills, to gain best results. Students would find this course immensely useful for starting and building careers in various domains. It would also equip them to be soft skills trainers themselves.

OBJECTIVES

1. To acquaint students with all the major aspects of soft skills training.

2. To enable students to understand the theory and practical application of each soft skill through learner-oriented, communicative and task-based modules.

3. To enrich the student’s personality and thereby enhance personal, social and professional productivity and satisfaction.

LEARNING OUTCOMES

The students should be able to

1. Understand the significance and essence of a range of soft skills.

2. Learn how to apply soft skills in a range of routine social and professional settings.

3. Learn how to employ soft skills to improve interpersonal relationships

4. Learn how to employ soft skills to enhance employability and ensure workplace and career success.

MODULE I

GETTING STARTED

1. Soft Skills -An Introduction: Definition and Significance of Soft Skills; Measurement of Soft Skill Development.

2. Interpersonal Communication: Communication process and barriers; listening skills; body language.

3. Positivity and Motivation: Developing Positive Thinking and Attitude; Driving out Negativity; Meaning and Theories of Motivation; Enhancing Motivation Levels.

MODULE II

ESSENTIAL CAREER SKILLS I

1. Interview Skills:  Before, During and After the Interview. Tips for Success.

2. Group Discussion: Importance, Planning, Elements, Skills assessed; Effectively disagreeing, Initiating, Summarizing and Attaining the Objective.

3. Presentation Skills: Types, Content, Audience Analysis, Essential Tips – Before, During and After, Overcoming Nervousness.

4. Public Speaking:  Skills, Methods, Strategies and Essential tips for effective public speaking.

MODULE III

ESSENTIAL CAREER SKILLS II

1. Writing: Preparing a Resume and Covering Letter; E-mail writing; Report writing; Proposal Writing; Writing of memos, circulars, notice, agenda, minutes of the meeting.

2. Speaking: Essential Phrases for: Arranging appointments, asking for permission, giving instructions; apologizing and offering compensation, making or altering reservations, dealing with requests, giving information about a product.

MODULE IV

ESSENTIAL CAREER SKILLS III

1. Basic Etiquette – Social and Business.

2. Time Management – Concept, Essentials, Tips.

3. Decision-Making and Problem-Solving Skills: Meaning, Types and Models, Group and Ethical Decision-Making, Problems and Dilemmas in application of these skills.

4. Conflict Management: Conflict -  Definition, Nature, Types and Causes; Methods of Conflict Resolution.

MODULE V

ESSENTIAL CAREER SKILLS III

1. Stress Management: Stress - Definition, Nature, Types, Symptoms and Causes; Stress Analysis Models and Impact of Stress; Measurement and Management of Stress

2. Leadership and Assertiveness Skills: A Good Leader; Leaders and Managers; Leadership Theories; Types of Leaders; Leadership Behaviour; Assertiveness Skills.

3. Emotional Intelligence: Meaning, History, Features, Components, Intrapersonal and Management Excellence; Strategies to enhance Emotional Intelligence.

Note: Each topic in all the above modules will be supplemented by practice exercises, activities and projects.